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Customer Proprietary Network Information (CPNI) and Red Flag Compliance Training doesn’t need to be a painful experience.

Engage, educate, and empower your team with Pivot’s annual CPNI and Red Flag Compliance Training delivered on our unique, online learning platform. We help you meet your regulatory requirements thoroughly and efficiently, but with just a dash of extra fun thrown in—because that’s the Pivot way.

Two separate classes that allow you to get exactly the right amount of training

CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) TRAINING

The FCC sets rules for precisely how carriers may access, use, or disclose CPNI. All telecommunication employees with access to consumer data are required to receive annual training on the proper handling of personal network information in sales transactions and everyday customer interactions. This course is intended to help telecommunications companies meet this training mandate.

Topics to be discussed include:

  • History
  • Common terms and definitions
  • Restricted CPNI
  • FCC Enforcement
  • Acceptable CPNI
  • Opt In/Opt Out
  • CPNI Compliance
  • Changes over past year

RED FLAGS RULE TRAINING

The Federal Trade Commission (FTC) established the Red Flags Rule to help businesses identify and prevent identity theft. Telecommunication providers are among the many businesses that must comply with the rules by maintaining an identity theft program and providing annual training to their employees. It’s important that employees understand and do their part to protect customers’ data. They must also be able to recognize and react to the red flags of identity theft.

Pivot’s Red Flags Rule training includes these topics:

  • History
  • Suitable responses to detected red flags
  • Possible red flags identified by the FTC
  • Personal requirements for employees’
  • Requirements and responses to prevent fraud and limit damages
  • The role of your board of directors
  • Sign up for both and SAVE! Just fill out the form to get access in January.
Employees Enrolled CPNI RFR Both Courses
49 employees or less $900 $600 $1,300
50- 75 employees $1,200 $900 $1,900
76+ employees $1,500 $1,200 $2,500

REGISTRATION TYPES

Individual: Each participant will access their individual password-protected dashboard and complete training on their own. They are required to complete 99% of the training and answer 10 questions to receive a Certificate of Completion that includes their name and date of completion. A Certificate will also be emailed to the Compliance Officer or Supervisor of your choice.

Group with Individual Testing: This option works best for those choosing to conduct the training in one large or several small groups. Your company will receive one (1) login credential to access the training. The Compliance Officer or Training Leader can start, stop, and replay the course to answer questions or facilitate group discussion. Because training accountability is important, you will also be provided a link to 10 questions for participants to access and answer on their own. They will receive feedback on how they responded to questions and a score to show how they performed. We can provide blank certificates (digitally) for the Compliance Officer or Supervisor to print, fill out, distribute, and file in their personnel records or in the company compliance manual.

Group without Individual Testing: This is similar to the above option as it allows your company to conduct the training in one large or several small groups. Your company will receive one (1) login credential to access the training. The Compliance Officer or Training Leader can start, stop, and replay the course to answer questions or facilitate group discussion. However, you will not receive a link to questions for participants to access and answer on their own. We can provide blank certificates (digitally) for the Compliance Officer or Supervisor to print, fill out, distribute, and file in their personal records or in the company compliance manual.

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LET’S GET STARTED

Fill out the form below to get more information or enroll in the program.